Shipping Information

 

📦 Shipping & Delivery

We proudly ship to virtually any address within Australia, providing professional and reliable service to our customers nationwide. Rest assured, we are doing everything we can to ensure your order is delivered as quickly as possible.

Once your order has been dispatched, delivery times may vary depending on your location. Please note that delivery may be affected by public holidays, natural disasters, or unforeseen events such as pandemics.

🔄 Pre-Orders & Back-Orders

If your order includes pre-order or back-order items, we will provide an estimated shipping and delivery timeframe based on product availability and your selected shipping method. These estimates will appear during checkout or on the shipping quote page.

For orders containing both in-stock and pre-order/back-order items:

In-stock items will be shipped immediately.

Pre-order or back-order items will be shipped separately as soon as they become available.

So if you receive only part of your order at first, there is no need to worry — the remaining items will arrive shortly afterward in a separate shipment.

🚚 Order Processing

All orders are processed within 72 hours (Monday to Friday).

Orders placed after 12:00 pm (Sydney time, AEST/AEDT) are processed on the next business day.

Once your order has been packed and dispatched, you’ll receive a confirmation email with your tracking information.

🌍 Shipping Coverage

We ship Australia-wide — including both metropolitan and regional areas — and also offer international shipping to selected countries. Please contact us directly for availability and rates for international destinations.

⏱️ Estimated Delivery Times

80% of Australian orders are delivered within 7 business days

Guaranteed delivery within 20 business days across Australia

Note: Delivery times are estimates and may vary based on your location, courier performance, and seasonal demand (e.g., public holidays or peak periods).

💰 Shipping Rates

Flat Rate: $12.50 AUD for all orders under $99

Free Shipping: On all orders over $99

🚛 Carriers We Use

We partner with trusted logistics providers including Australia Post, Sendle, and other reputable couriers to ensure fast and safe delivery of your orders.

📦 Tracking & Customer Support

As soon as your order is shipped, you’ll receive a tracking number via email. You can use this to monitor your parcel’s journey on the courier’s official tracking page.

If you experience any issues or delays, don’t hesitate to contact us at bydream.com.au@gmail.com — we’re always here to assist you.