Shipping & Delivery Policy

This policy outlines BYDREAM’s order processing times, estimated delivery timeframes, tracking process and support for delivery-related issues.

Order Processing

In-stock orders are normally processed within 1–3 business days, excluding weekends and public holidays.

Processing time is separate from delivery time. The estimated delivery timeframe begins from the date your order is dispatched.

Once dispatched, we will send you a confirmation email. Tracking details may be provided at dispatch or added later once they become available through the carrier.

Estimated Delivery Times

Estimated delivery timeframes from dispatch are:

• Most Australian addresses: approximately 7–15 business days

• Western Australia, Tasmania and some regional or remote locations: up to 20 business days

Business days exclude weekends and public holidays.

Delivery timeframes are estimates and are not guaranteed delivery dates. Delivery may occasionally be affected by carrier delays, severe weather, public holidays, seasonal demand or other circumstances outside our reasonable control.

Where a delay occurs, we will assist with available updates and follow up with the relevant carrier where appropriate.

Shipping Rates

• Flat-rate shipping: $8.50 AUD for orders under $59.99

• Free shipping: Orders of $59.99 AUD or more

Any applicable shipping charge will be displayed at checkout before payment.

Shipping Coverage

We deliver to most residential and business addresses across Australia, including metropolitan and regional locations.

Some remote or restricted locations may not be serviceable. If we are unable to deliver to the address provided, we will contact you to arrange an alternative option or refund.

International shipping may be available to selected destinations. Separate rates and delivery timeframes may apply.

Pre-Orders, Back-Orders and Split Shipments

Estimated availability information for pre-order or back-order products will be displayed on the relevant product page or communicated separately.

If there is a significant change to the estimated availability of an item, we will contact you with an update and the available options.

Orders containing multiple products may be dispatched in separate parcels. Separate parcels may have different dispatch dates, carriers and tracking numbers.

Receiving only part of an order does not necessarily mean that an item is missing. Please refer to your dispatch confirmation emails for details of any separate shipments.

Tracking Information

We work with Australia Post and other established delivery providers. The carrier used may vary depending on the product and delivery location.

Tracking may initially show as pending or display limited movement while a parcel progresses through the delivery network.

In some cases, tracking will become active only after the parcel receives its first physical scan from the delivery carrier. A tracking number may also be added or updated later in the delivery process.

Tracking events may not appear continuously. Pending tracking or a temporary absence of updates does not, by itself, mean that a parcel has been lost.

Address Changes and Cancellations

Customers are responsible for ensuring that the recipient name, delivery address and postcode entered at checkout are complete and correct.

Please contact us as soon as possible if you need to change your address or cancel an order. We will make reasonable efforts to assist, but changes or cancellations may not be possible once processing has commenced.

Orders that have already been dispatched generally cannot be cancelled or redirected while in transit. Once delivered, eligible products may be returned in accordance with our Return & Refund Policy.

Delivery Attempts and Returned Parcels

Depending on the carrier and delivery location, a parcel may be delivered to the nominated address, left in a safe location where permitted, or taken to a post office, depot or collection point.

Customers are responsible for monitoring available tracking information and collecting parcels within the period specified by the carrier.

A parcel may be returned where it is:

• Refused by the recipient

• Not collected within the required period

• Addressed incorrectly or incompletely

• Undeliverable after delivery attempts

Once a returned parcel has been received and identified, we will contact you regarding the available redelivery or refund options.

Reasonable return or redelivery costs may apply where the return was caused by incorrect customer-provided information, refusal of delivery or failure to collect the parcel. These costs will not apply where the return resulted from an error by BYDREAM or the carrier.

Delivered but Not Received

If tracking shows that your parcel has been delivered but you cannot locate it, please check:

• Safe locations around the property

• With members of your household

• With neighbours or building management

• Any collection point identified by the carrier

If the parcel still cannot be located, please contact us promptly. We will request any available delivery scan records, delivery-location information or proof of delivery from the carrier.

Delayed or Potentially Lost Parcels

If your parcel has not arrived by the end of the applicable estimated delivery timeframe, please contact us so that we can investigate the shipment.

We may need to lodge an enquiry with the carrier before providing a replacement or refund. Carrier enquiries usually receive an initial response within 1–3 business days, although complex investigations may take longer.

We will provide further updates when available.

If the parcel is confirmed lost or cannot be located within a reasonable investigation period, we will provide an appropriate replacement or refund, depending on the circumstances and product availability.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.

Contact Us

For assistance with an order or delivery, please contact:

Email: bydream.com.au@gmail.com

Please include your order number and the name or email address used to place the order.