Refund policy
Return & Refund Policy
Your rights under the Australian Consumer Law (ACL) apply in addition to this policy.
1) Return windows
-Change-of-mind: Request within 30 days of delivery; once approved, ship back within 7 days.
-Shipping damage / shortage: Contact us within 48 hours of delivery with photos of the outer carton, shipping label and the item (for carrier claims). Not notifying within 48 hours does not limit your ACL rights.
-Defective or incorrect item: Contact us promptly (within a reasonable time) and do not install/use the product.
2) Eligibility for change-of-mind returns
Items must be new, unused, uninstalled, in original packaging with all accessories, manuals, tags and protective films intact. Items showing use/installation marks, removed protective films or applied adhesives are not eligible for change-of-mind returns.
3) How to start a return (RMA required)
Email bydream.com.au@gmail.com with your order number, reason and clear photos (item, packaging, label). If approved, we’ll issue an RMA number and the correct return address. Parcels returned without an RMA will be refused.
4) Who pays shipping & fees
-Customer-caused returns (wrong model/size ordered, change-of-mind): Customer pays return postage. Original outbound shipping is non-refundable; if free shipping applied, we may deduct the actual outbound freight cost. A restocking fee of 10% applies to standard items and 15% to bulky sets (e.g. full floor-mat sets) to cover inspection, repacking and merchant fees. No restocking fee applies to faulty or our-error returns.
-Our error / defective item: We cover reasonable return postage or provide a pre-paid label. If testing shows the item is not faulty, return costs may be deducted.
This section does not limit your ACL rights. For a major failure, you can choose a refund or replacement; for a minor failure, we will repair, replace or refund.
5) Non-returnable items (except where faulty under the ACL)
Custom/personalised items; installed/used items; products with protective films removed or adhesives applied (e.g. screen protectors); hazardous/flammable goods; gift cards; clearance/Final-Sale items.
6) Exchanges
For the fastest turnaround, place a new order and return the original after approval.
7) Order changes & cancellations
-Before dispatch: You may request cancellation. We may deduct unrecoverable payment processing fees charged by your payment provider (typically 1–3.5%).
-After dispatch: We can attempt a carrier intercept (not guaranteed). If successful, we will deduct the outbound freight and intercept/return costs plus any unrecoverable payment fees.
8) Lost parcels
If tracking shows no movement for 7 business days, contact us so we can open a carrier investigation. Once confirmed lost, we will reship or refund.
9) Fitment guidance
Listings specify model/year/side (e.g. RHD) and sizes. Orders placed for the wrong model/size are treated as change-of-mind. If our listing is incorrect and causes mis-fit, we will replace or refund at no cost to you.
10) Risk during return transit
Returned items remain your responsibility until received by us. Please use trackable shipping and secure packaging.
11) Refund timing
Once the return is received and inspected, approved refunds are issued to the original payment method within 2–5 business days. Your bank/issuer may take additional time to post the credit. If more than 15 business days have passed after our approval, please contact us.
Contact
Email: bydream.com.au@gmail.com
🔁 How to start a return (RMA required)
Email bydream.com.au@gmail.com with your order number, reason and clear photos (item, packaging, label).
If approved, we’ll issue an RMA number and send you the correct return address and packing/carrier instructions.
Returns sent without an RMA or to any address not provided in the approval email will be refused.
Please ship the parcel within 7 days of approval using trackable shipping and write the RMA on the outer carton.
Note: We operate multiple fulfilment locations and do not accept walk-ins. The return address may vary by item and will only be provided in the RMA approval email.
FAQ：
Where do I send my return?
EN: “Where do I send my return?” — For security and accurate routing, our return addresses vary by item. You’ll receive the correct address in your RMA approval email. Please do not ship to any address printed on packaging or shown on the website unless it is stated in the approval email.